Frequently Asked Questions (FAQ)

Go to the “My Account” area, then enter your email address and choose a password.

Your invoices are available in your order history, from your customer area.

Create your account then contact us so that we can activate your professional profile.

Yes, dedicated conditions are offered depending on order quantities and frequency.

Add the products to your basket, choose the delivery method then validate your payment.

A tracking link is sent to you by email as soon as your package leaves our workshop.

Delivery times vary depending on the carrier and the method chosen. An estimate is indicated at the time of ordering.

First check the tracking of the package, then contact our customer service if the announced date has passed.

Contact us as soon as possible. A modification remains possible as long as preparation has not started.

Orders are generally shipped within 2 to 5 business days, excluding busy periods.

Select “Click & Collect” at the delivery stage. You will receive an email as soon as your order is ready for collection.

Yes, according to the conditions specified in our returns policy and for non-personalized products.

You have 14 days after receipt to notify us of your return request.

Unless there is an error on our part or a defective product, return costs remain the responsibility of the customer.

The mold wax is harder so that the candle will stand on its own. Container wax adheres better to the walls and melts more easily.

This is the temperature at which the wax changes from a solid to a liquid state.

Keep it in a cool, dry place, away from light and in its tightly closed packaging.

An unsuitable pouring temperature, too rapid cooling or a part that is too cold can change the final appearance.

The dosage depends on the wax and the fragrance. A proportion of between 6 and 10% is generally recommended.

Add it to the recommended temperature for your wax, then mix gently for two minutes.

Check the dosage, incorporation temperature, rest time and the suitability between the wick, wax and container.

The regulatory information specific to each perfume is specified in its product sheet.

The majority are, but a preliminary test remains essential to validate the rendering and distribution.

Yes, in small quantities and carefully noting the proportions so that you can reproduce your mixture.

The diameter of the container, the type of wax, the fragrance and the coloring influence the choice of wick.

Start with the diameter recommendation, then always perform a combustion test.